Customer Testimonials
Quick and easy. Got the job done. Professional from start to finish. Everyone works together as a team.
Mazda makes great products and I'm pleased with how they support them. Med Center is a great example of this. They do what they say they're going to do. Highly recommended on both the sales and service side.
Extremely happy dealing with Tony. He was knowledgeable about the vehicle and courteous to my wife and I and answered all of our questions. He agreed to talk to me on his off day to finalize the deal. I haven't dealt with the service department yet so I will with any rating until I do.
It is hard for me to say that anyone is perfect- there is almost always room for improvement. But, Joey Chance was so helpful. He seemed honest, trustworthy, and straightforward- which I very much appreciate. The finance person was helpful- he was also straightforward and explained what we were doing. They both made the experience almost enjoyable- and I don’t normally enjoy purchasing a vehicle because it seems the salesperson and/or dealership wants to play games with me. They did not treat me that way. Would definitely recommend our salesperson and the dealership.
Great service with excellent people. Always taken car to dealership for service. Professional and accommodating atmosphere.
The service team is always great.
We bought my son a car from Mark Cooley without ever even going to the lot. It was a super easy process, and I highly recommend. He matched an out of state dealership, was friendly and helpful and they delivered straight to my work. 5 stars all around!
My service experience was completed to my complete satisfaction. Friendly & courteous staff who explained in detail.
Service Department was ready for my appointment! Very polite and professional! Listened to my concerns and agreed to correct the issues! My SUV was returned to me quickly and all issues were resolved! There is a reason I have bought my last 10 vehicles from this Dealership! The entire company from sales, service, parts and body shop are top notch!
Very wonderful experience. Gerald did an amazing job explaining everything to me and provided wonderful customer service.
This dealership is absolutely the best! Everyone is so friendly, and their attention to detail exceeded all my expectations!
Customer centered and responsive to what the individual lis looking for when car shopping! Great
Everyone polite Service was good Like the certified tech video. Not to long of a wait. Everyone was polite.
This is the best Mazda Service Center I've received service at in the 30+ years I've owned Mazda vehicles. All were really good - this one is the best. The team at Med Center Mazda perfectly balances professionalism, and efficiency ... while maintaining a "hometown" decorum with the client.
Kept me informed ! The wait was a little long ! But everything else was great ! Thank you
Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switch had been replaced. He said that loaners are for customers with the CX-90. So I waited three hours. I hope I never have to bother the service department again. Other than that, I honestly can’t brag enough about the sales department or the parts department. Great team up front. I hope the service department gets a redo soon.
I had great experiences working with all at Med Mazda. From my sale person Mark Cooley to Adam and tony and Matt and all other staff member. I am in Sale business my self so I was very impress how they greet from front door to the back. Thanks to every one.
Free Farmer was the salesman. Took all the time we needed and answered all our questions.
In and out the door in less than two hours replacing trunk hinges . .thanks Doug
The service mgr was excellent and very personable. He explained in detail what was done.
Best buying experience for an auto that I have ever had. I will recommend Med Center Mazda for anyone looking to purchase a new vehicle Thank you so very much. Love my suv.
Absolutely the best people and dealership anywhere. I've purchased six cars from them over the past fifteen or so years and I have tried other Mazda dealers but still drive over 200 miles from my home because they have always made it worth the time and effort.
We had a no hassle all around pleasant experience with Med Center Mazda. I worked with 3 other dealerships and this was by far the most straightforward encounter. I felt like they were building a long term relationship. The price was clearly stated without a whole bunch of surprise add ons. This was the only dealership not trying to sell air in the tires. I feel satisfied with my car purchase and comfortable trying out their service department. Anthony deserves a special shout out for being very transparent throughout the process.
Med Center Mazda is my first choice for maintenance for our Mazda 6 Great Mazda dealership
Med Center Mazda offers exceptional courtesy and convenience, creating a seamless, customer-friendly experience with timely service and professional care
Most satisfying experience that I have ever had buying a car 🚗. Thank you so very much. I'm recommending your dealership to my friends and family Thank you again!!
Absolutely the best. This is the sixth car I've bought from this dealership over the last 15 years. They get better every year. Tony and Matt are exceptional in every way.
Absolutely the best dealership to buy from. Tony and Matt are straight up first class. This is the sixth Mazda I have purchased from them over the last 15 years and they always exceed my expectations.
Great experience. Lots of cars on lot to choose from. Dewayne was great to work with. Not high pressure and very knowledgable. Easy process and good price.
Everyone is very professional and knowledgeable, my vehicle was fixed quickly and right the first time. Would highly recommend!
Excellent service, great communication and explained the repair I needed!
They are always wonderful people to deal and they have taken care of my cx9 with maintenance
They have provided great service for us and maintaining our cx9
My car buying experience was amazing!!!! Our salesperson-Will was the epitome of customer service. He ensured we felt comfortable with the process and vehicle from beginning to end. He even came in on his day off to accommodate our schedule. We are thankful to all the staff that we had the pleasure of working with during this process. Highly recommend the Mazda brand and this dealership.
EXCELLENT CAR BUYING EXPERIENCE!! MY SALESMAN MARK COOLEY WAS A GREAT GUY! VERY HELPFUL AND HONEST!! HIGHLY RECOMMEND HIM AND THIS DEALERSHIP!!
The car buying process is never fun... but, the folks at Med Center Mazda were very straight forward and fair. I would purchase from them again!
Nicest employees at any dealership. From management to sales to repair and maintenance. Have NEVER been disappointed in dealing with anyone there.
Kept me informed. Easy to drop off and pick up. The waiting room was a little small for all of the people who were waiting on cars
I recently brought my daughter’s car in for service and received a note stating it needed new tires. I called twice and left a voicemail for my service advisor to discuss the options—especially given the car has only 26,000 miles—but never received a return call.
Instead, I received a text message stating the price was non-negotiable as it was set by Mazda, with no further follow-up. At that point, I chose to purchase tires from a provider who took the time to speak with me and valued my business.
Lack of communication cost your store a sale. I ... Read More DealerRater - Jun 26, 2025
Service dept. did a great job fixing my A/C It is doing great.
The conversation I had with the woman who made my appointment was delightful. We talked through my needs and it was determined that I would drop off the car and leave it while I was on vacation. I entered the service door that scheduled Saturday and was met with a stressed out service rep, who questioned my arrival. In short, I felt scolded. They say first impressions are everything so because of how I was (un)welcomed in the service door, I won’t be back. Car repair is a service business, customers get to choose where they spend their ... Read More DealerRater - Jun 25, 2025
I am Very Satisfied with sales person, price and automobile purchase.
Professional service. They were incredibly efficient and effective in servicing my car. The video overview is very informative. And they provided a comfortable space where I could wait and get work done.
We absolutely love Med Center Mazda in Pelham! The service team has been incredibly helpful and attentive to all our needs. The staff is just wonderful, and we will definitely be loyal customers for years to come.
Great help! They got my car in and out with no issues! Very kind and great attitude
Mercer is the best dealership experience we have ever had. Joey is the best salesperson. He is very knowledgeable about Mazda vehicles and is just an amazing human being. Our extended family has purchased nearly 10 cars from Joey. The management staff is also fantastic. Any challenges we have faced, which have been very few, were addressed immediately with the highest level of service. MedCenter always exceeds our expectations
Staff were unhelpful, unmotivated, and apathetic. Mechanics were the only employees happy to be there.
Tyler was very helpful at the service desk and Ian did great tech work. Thanks.
My car buying experience was amazing!!!! Our salesperson-Will was the epitome of customer service. He ensured we felt comfortable with the process and vehicle from beginning to end. He even came in on his day off to accommodate our schedule. We are thankful to all the staff that we had the pleasure of working with during this process. Highly recommend the Mazda brand and this dealership.
Med Center Mazda checked my brakes & replaced spark plugs for me . The service was excellent ! Everyone was efficient, professional & personable! They gave me a rental car for the next morning too ! Great service ! Thank you so much !
I enjoyed purchasing my car here. My salesman was all he could be. Although I still haven’t gotten my mats.
Here for oil and filter change. Tires rotated. Had video of work done. No complaints
Scheduling the appointment was easy and quick. The work to be done was explained and the price was not very high.
Quick &Easy finance with great customer service! Tracy and dewayne was incredibly helpful from start to finish!
After several frustrating experiences at other dealerships that tried to rip me off as a single woman trying to buy a car back in December, I'm glad I came here. They weren't pushy, didn't try to make me buy additional packages that I didn't want, honored the price on the website and applicable promotions without hassle plus an additional discount, and DeWayne was helpful with answering my questions. Adam was very helpful with getting the car titled to another state and when there were unexpected issues they communicated well and helped me navigate the issue. Six ... Read More Google - Jun 19, 2025
Service was quite fast and painless. Nothing extra but what needed to be done. Thank you
Friendly folks, nice waiting area (with snacks and drinks) professional service. What’s not to like?
I received the video after I checked out. The video stated recommended repairs. Horrible service
Always helpful And pleasant. Driver that took me home was wonderful That is all I have
Easy, fast, and good quality of work. Very friendly and helpful. Very nice waiting area
I was provided good service. There was some slight confusion but they worked to clarify the situation.
Easy to make an appointment. Easy drop off with minimal wait time. That’s why they e been my go to for my last two cars.
This is my 6th Mazda that I have purchased from Med Center Mazda. Fred Farmer is the best!
I recently had a less than perfect experience that would have been avoided had my service advisor listened and communicated with the mechanic working on my Miata.
The AC had started blowing hot and I recharged the unit myself. The coolant was empty after a few days and I knew it was a major leak. I told the advisor this when I took the car in. Instead of putting any of this on the service ticket, they just entered "customer states air blowing hot". The mechanic recharged the system and they told me my car was ready for ... Read More DealerRater - Jun 16, 2025
Anthony was a very responsive, no pressure salesman. The dealership is spotless, the staff are friendly and they have an extensive inventory.
Always great service at the dealership! In and out as fast as possible! Great staff.
The facilities were very nice. Appreciate the free drinks (usually not free at other dealerships).
Excellent service from driving in til leaving. Trust them completely & feel they care about my car and how best to help me keep it running safely ????????
Great dealership, we recommend to anyone looking for a great car new or used. Sales and service top notch !
DeWayne Williams answered all of my questions, even general ones that were unrelated to this specific vehicle. I appreciated the time he took to explain everything! Thanks DeWayne!
DeWayne Williams answered all of my questions, even general ones that were unrelated to this specific vehicle. I appreciated the time he took to explain everything! Thanks DeWayne!
I went to my first 360 service and had tires rotated. oil changed, and recall fixed no qualms, came early, got my car done within 2 hrs was great
Anyone We dealt with were very personable and helpful with making this very big purchase. .
The service department kept me updated and worked through a difficult to diagnose issue with my 2010 Miata. DJ was very patient and helpful.
Always friendly, professional and got me in and out. Pricing was reasonable and it was a clean enviroment.
Everything g went well while there. After, I noticed that the glovebox is damaged, so I need to come back to have that repaired
I had a great experience from start to finish. The team did exactly what they said they would do and they listen to my special request. I highly Recommend Med Center, Mazda and the gentleman I worked with.
I ordered a miata here through Joey. There was no haggling. Everything went so smoothly, and I love the car! Mazda is on their game!
They kept me informed and, on the second try, seem to have resolved my problem.
The dealership is very nice. The service department attitude is one of the worst I’ve ever seen, watch the video of the service repair. They said I had a nail in my tire put it back on did not fix the tire, very poor workmanship.
The pricing and service time was good. But the wrong tires were installed. Not the ones I'd ordered. I didn't realize till yesterday or I would've said something.
Absolutely the best crew and sales manager around. Ask for Will if you don’t already have a salesman you are working with. He was very knowledgeable of the PHEV I purchased and took his time explaining every feature associated with the car. The $7500 tax credit worked well with my unique financing needs. The sales and finance team worked with me to ensure I was comfortable with the 36 month advance payment lease. Very stress free process with very little hassle and negotiation. Highly recommend. Excited about my first Mazda purchase.
Personable staff that is very helpful. Had to take car back a few days after purchasing; problem was resolved quickly. Excellent waiting area
Always takes care of me, awesome! Great prices, genuine mazda parts, great service with a smile
Thanks to Cindy for making sure that my next oil change will also be free.
I bought my 2016 CX-9 here and have had it serviced nowhere else. Best, most trusted and thorough service. They diagnose and fix issues correctly, and identify immediate and potential needs giving me time to ID my best options. My Mazda has performed flawlessly for 10 years thanks to MCM's service center staff and mechanics.
Very good
Got me in quicker than expected. Loved the video process. Great service. Med Center never disappoints.
Like being able to see video explaining work being done an text about other items needed while waiting. Very convenient.
Great, timely service. Honest mechanics, extremely helpful.
Dewayne and Tracy made every step a pleasure! We absolutely love both vehicles we have purchased at Med Center Mazda
I have used This dealership several times and they are Very responsive and communicative. Super nice!
Easy with great knowledge and friendly service. Will consider my next purchase at Med Center.
Mark Cooley made our car-buying experience exceptional! We needed a family-friendly vehicle for our two young sons, and Mark patiently guided us to the perfect 2021 Mazda CX-9. His genuine demeanor and impressive knowledge of the CX-9, especially its safety features, put us completely at ease. He answered every question, ensuring we felt comfortable and informed. The entire process was seamless and stress-free, thanks to his professionalism and efficiency. Mark went above and beyond to get us a fantastic deal. Our new CX-9 is everything we hoped for – stylish, spacious, and a dream to drive. For an incredible car-buying experience, choose ... Read More Google - Jun 1, 2025