Customer Testimonials
Excellent quality care and friendly service. I am truly impressed
Excellant and quality care and friendly service. I am truly impressed with this brand and this dealership. Thank you!
Shelina was very nice I appreciate her answering my questions and even the questions my brother had about the work that needed to be done. I had a scheduled appt and it was all done quickly without me being there all day.
First time using the Service Department with our new car. Bob did a great job in setting up the appointment and when I arrived, he was very prompt in greeting me. Car was done sooner than promised. Impressed with the video they use of my car. Waiting room was comfortable and access to beverages and snacks.
We have purchased several vehicles and Joey has always been our sales rep. We continue to choose Med Center Mazda for the value of the product and professionalism of the dealership and Joey for his friendship and product knowledge.
bought two cars from this dealership and use them for all of the service for them.
Very pleased with the service and knowledge of employees. I was very pleased with all areas of customer service.
I've purchased several cars from this dealership specifically with Joey. It's always been a good experience. The finance and service folks have always been good to deal with too. All the staff have always been nice and professional.
I’ve consistently had excellent experiences with Med Center Mazda. The service team is always professional, accommodating, and attentive. When it came time to purchase a new vehicle, the sales department exceeded my expectations as well. From service to sales, the entire team delivers outstanding customer service. I highly recommend Med Center Mazda!
From service to sales, everyone is professional, courteous and accommodating. I would highly recommend this dealership.
I’ve consistently had excellent experiences with Med Center Mazda. The service team is always professional, accommodating, and attentive. When it came time to purchase a new vehicle, the sales department exceeded my expectations as well. From service to sales, the entire team delivers outstanding customer service. I highly recommend Med Center Mazda!
Joey was very helpful and I love my car! He was very nice and knowledge!
Med Center Mazda is hands down the 5-star Mazda dealership and service center of the South! Twice now, I’ve found myself in an unexpected automotive emergency, and twice they’ve come to the rescue and saved the day. Their facility is immaculate, the lobby is quiet and comfortable, the staff is incredibly friendly, and their willingness to work me in quickly has been outstanding. It’s refreshing to find a dealership that genuinely cares about its customers and goes above and beyond when you need them most. Five stars all the way! I highly recommend Med Center Mazda!
Everything seemed very straightforward and easy to accomplish. The inventory of colors was low, but we are happy with the vehicle we selected.
If anyone is ever looking into buying a new car, Medcenter Mazda is the dealership to go to. I recently traded in my vehicle for a Mazda CX-50. I am very satisfied with the customer service I received. Joey Chance was my Salesman. Joey is absolutely phenomenal at his job. He never makes you feel pressured and truly wants you to be happy with your choice. He’s great at thoroughly explaining all of the vehicles features and then helping you find the vehicle that has all the features you are interested in. I have bought 4 vehicles from Medcenter Mazda ... Read More Google - Oct 28, 2026
Amazing service! Bob and the gentleman who gave me a ride back to work were super nice. Quick service on my 2023 Mazda cx-30. Highly recommend buying a Mazda and getting it serviced here!
Med Center Mazda service department always gives me superior and speedy service. I never have to question their word about what needs to be done to my Mazda. They are completely trustworthy and give value for work done. Gerald and Bob usually help me and I have formed a good relationship with them. I would never take my Mazda anywhere else for service.
I had an exceptional experience purchasing my Mazda at Med Center Mazda in Pelham. Billy Mansel was wonderful to work with, making the entire process smooth, seamless, and completely hassle-free. The dealership was welcoming, professional, and refined. A truly outstanding experience from start to finish. Highly recommend!
Rubin in sales and Todd in financing were both excellent to work with and very efficient. I worked on a price with Rubin, made an out the door offer, and it was agreed to in short order without additional back n forth. I brought my own financing options and they were able to further improve on my interest rate which was an additional benefit. This is a no frills dealer with no hidden fees and they have been a pleasure to work with. I would recommend!
Rubin and Todd were both excellent to work with and very efficient. I worked on a price with Rubin, made an out the door offer, and it was agreed to in short order without additional back n forth. This is a no frills dealer with no hidden fees and they have been a pleasure to work with. I would recommend!
My wife & I bought a new 2026 CX-5 from Rubin. The transaction was efficient & virtually effortless. I highly recommend Med Center Mazda as well as Rubin Lapidus!
Billy was the perfect representative of your organization. Seamless process and extremely attentive and professional throughout! I have highly recommended him to a number of friends already!
Great experience very professional
Awesome customer service
Super grateful for all the help. Shelina help me out. Had a lot of work done and all was a great experience. From parts and service everything was great. Thanks
Everything went smoothly. Anthony was great to work with. Also had questions a few days later and Anthony was happy to answer my questions. It was the best car buying experience!
Great place
⭐️ 1-Star Review — Extremely Disappointing Service Experience at Med Center Mazda in Pelham, AL
I am extremely disappointed with my experience at Med Center Mazda in today.
I had a service appointment scheduled for 8:00 AM. I arrived expecting that having an appointment would mean my vehicle would be checked in and that the service process would begin within a reasonable amount of time.
Instead, my vehicle sat there until approximately 9:00 AM without any service being performed.
What made the situation even more frustrating was, after my vehicle had already been sitting for more than an hour, I finally received a call ... Read More Google - Oct 6, 2026
Billy Mansel was great! We really are very, very pleased with the new car. Bill was also great helping me set it up. The finance person was also very good to work with.
Love the new Mazda CX50!!! Billy Mansel was great to work with! Bill and Todd were also great!
𝐖𝐢𝐥𝐥 𝐝𝐨 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞𝐬𝐞 𝐠𝐮𝐲𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐫𝐞𝐬𝐭 𝐨𝐟 𝐦𝐲 𝐥𝐢𝐟𝐞 𝐥𝐨𝐥. 𝐓𝐡𝐞𝐲 𝐠𝐨𝐭 𝐦𝐞 𝐚𝐩𝐩𝐫𝐨𝐯𝐞𝐝 𝐚𝐧𝐝 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐝𝐞𝐚𝐥 𝐨𝐧 𝐚 𝐛𝐫𝐚𝐧𝐝 𝐧𝐞𝐰 𝐯𝐞𝐡𝐢𝐜𝐥𝐞. 𝐓𝐨𝐨𝐤 𝐢𝐭 𝐟𝐨𝐫 𝐦𝐲 𝐟𝐢𝐫𝐬𝐭 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐭𝐡𝐞𝐲 𝐰𝐞𝐫𝐞 𝐚𝐦𝐚𝐳𝐢𝐧𝐠!
Excellent service!
Good service, straight forward. Paper work was quick Billy was great! Overall it was a good experience
Awesome I guess I should just Please say a little more. Just 14 more words but I can't think of anything else to say
These guys were amazing!! I have NEVER had such a wonderful experience at a dealership!!
Service writer Gerald was condescending flippant, and did not have the work-order completed as requested. Work-order reflected oil change and tire rotation, yet the tire rotation was not completed. Had to make a second trip to get the tires rotated.
Very responsive staff and service tech. Shelina in service and Billy in sales especially. . 👍🏻Great
Very professional, beautiful showroom and waiting area. Also offered a loaner car so I could go on to my day while they fixed my vehicle, very convenient
This my 3rd Mazda purchase from Medcenter and my 4th Mazda. The sales and service departments are the greatest. Tony has been best.
We had a very easy and pleasant experience working with Tony Blackwell on purchase of new Mazda. Thanks, Tony!
Dewayne did an excellent job, no pressure on us at all. We felt welcome and at home. We showed up to see a specific car, just so happened to be the GM demo, he had to get the keys from him so we could go for a test drive. Anyway, we had a great overall experience, Todd was professional and got business handled quickly for us.
Will Lastrapes provided us with the very best experience. We are first time Mazda customers. He was very patient with us and did not pressure us with our decision. He provided us with facts, options and support. We could not recommend him enough. Even after the sale, he helped us set everything up in our new car and even reached out afterwards.
**Worst Med Center Mazda service center lcoated in Pelham, Alabama.**
I am writing to express my dissatisfaction with my recent service experience for my Mazda CX-50 Hybrid Premium Plus.
I dropped off my vehicle on September 8 due to unusual noises and steering-wheel vibration. I was advised there could be a $180 diagnostic fee, even though the vehicle is under warranty, and that I would receive an update within 24 hours.
After waiting approximately 48 hours without any update, I called twice and left a voicemail but received no response. I eventually visited the dealership in person, only to learn that a technician had ... Read More Google - Sep 11, 2026
It was an awesome experience! Billy was great! Would highly recommend med center mazda on purchase. If we ever have another purchase will be first place we look
The whole process was quick and smooth with no issues. Everyone was very kind and knowledgeable.
Wonderful team is very cooperative and kind they did everything promptly Mr Chris deserves a raise
Very nice salesmen and not pushy. Very impressive show room. My salesman Jarron was very patient with me since I had not purchased a car since 2004. Title expert Nicole Lawler was helpful in getting tag ordered. She followed up with me as did Jarron Burdette. Love car and comfortable ride if I could just figure out all bells and whistles. For 78 I’m doing good on tech stuff.
We did most of the work online before we arrived at the dealership since we live about 50 miles away. Everything was just as the pre paperwork indicated, no hidden fees or charges. We were only there 2 hours to complete the deal.
amazing and helpful It was Great experience and Mr beanman was helpful and supportive and really cares about his clients
Super helpful, very nice. Rubin is great. Would totally buy again. The whole team was very relaxed and helpful, no high pressure tactics. Just patient and pleasant to work with.
I’ve had good experiences so far with Med Center Mazda, I have an appointment on Wednesday next week and expect it to be no problem.
We looked at other brands as well. Tony helped us settle for a Mazda. He gave us space to make an informed decision. We never felt pushed into buying or paying too much.
Mark was very attentive to our needs and listened to what we wanted before even running paperwork which is super rare for a dealer. He gave us multiple options and crunched numbers and weighed the pros and cons to our situation and put us in exactly the car we desired with no hassle. Financial was made quick, easy and to the point and the paperwork dread was almost non existent. This dealership is an hour and a half away from my house but I will be back and sending others.
No pressure deal, great after-purchase support, super understanding of my position and willing to work with me
Very good communication with Mark and Adam. They are excellent in what needs to be done in selling a car.
Great experience with arriving and getting out fast after traveling 3 hours. Thank you very much
The buying experience was great. Will know all the specs of the CX-50 was able to answer all my questions about the engine, transmission, etc... Todd made the paperwork quick and smooth. The vibe of the room was very chill. Nothing about the process stressed me out. Will be going back for my next vehicle.
I have bought all my Miata’s since 2000 from med center.. I bought a used Hyundai for my, daughter and the the recent MX- 50.
I was very disappointed when I was in the market for a new car. I contacted Mr. Farmer a couple of times to ask about the vehicles that I was interested in. I wasn't stuck on a certain model and he said he didn't have either of them in stock but he would let me know. Months went by and he never contacted me again. I have bought a car somewhere else, in the meantime. Very strange way to try to sell cars.
Bought a Miata from them today. As we pulled out of the parking lot the check engine light came on. Stopped and called them and they weren’t nice at all! Refused to look at it or even offer help. Would not take the integrity road or even offer any help. We’ve dealt with lots of dealerships but their REFUSAL to even offer to look at it was not acceptable. NEVER dealing with them again. Don’t trust any business that won’t back up their products😡
Will was awesome! Very friendly & professional Will Lastrapes met with us & did not pressure. He was very accommodating! We will return in future.
We got a good price for the trade in and we left satisfied. We would definitely buy another car there. A lot of the folks we dealt with have been working there 10-15 yrs. Seemed very impressive for that duration in that line of work. Very very good dealership.
Mark responded quickly and very thorough. The process was fast and easy. Easiest trade and buy I've ever done. Thank you
The whole process went very smoothly and everyone was wonderful. Great experience overall, thanks DeWayne!
Thanks It was nice facility, thank you very much. Thank you Thank you nice experience.
Had a awesome experience dealing with the salesman Anthony Beaman I have purchased vehicles in the past this one was by far the easiest most pleasant experience ever. The finance manager Todd Mayers closing out the deal made purchasing the vehicle an overall 10/10 experience. Thanks again🤝🤝. HIGHLY RECOMMEND!!
Everyone we had interaction with was very nice and professional. They all made sure that all of our questions were answered and understood. Would surely go back if the need arises.
Extremely professional and smooth transition Our experience was extremely positive. Each team member was professional, knowledgeable, and genuinely helpful throughout the entire process. They took the time to answer all of our questions and ensured we felt informed every step of the way. Their communication and support made for a smooth transition, and we greatly appreciated their commitment to providing excellent service.
Our car-buying experience was wonderful. My wife and I really appreciated Jarron, our salesman. Jarron was extremely knowledgeable about all Mazda cars and features which was proven on how thoroughly he answered our questions. The best part of Jarron's approach was that he is a no-pressure kind of salesman.
We bought a Mazda and the platinum warranty. It expired without us knowing, we called Fidelity and they said we were good to get the repairs without us owing. We drop the car off and they notify it expired. We called back and they said even though the tech said we should have known better and could’ve done 100 other things and suck it up and deal with it. Now my car is leaking oil which is a faulty mechanical issue I have to drive my children around and all I get told for their lack of training and not ... Read More Google - Jun 5, 2026
The dealership is exceptional they go above and beyond their job to take care of you. This is the third mazda I have purchased from the dealership.
Overall, the dealership was pretty good. I did NOT like interaction on first visit with Anthony. However after leaving and visiting another dealership in the area, I came back because I like the Mazda better. Rubin was much better and actually let me test drive the suv unlike Anthony. I made the purchase at test drive. The entire process was smooth and I didn't spend all day there...maybe 2-3 hrs from start to finish. Once every thing was finalized, Rubin help set up features and My Mazda app. He gave me his contact information if I had any ... Read More DealerRater - May 29, 2026
Meh
Wonderful easy experience Wonderful easy experience. We had the car picked out online, and Rueben made the entire process great.
Will was very patient, knowledgeable, and friendly. He knows his products. Veteran and good Cajun fella da boot.
Rubin was very helpful from initial phone call to call familiarization after the sale. He se t up at time to install the black chrome nuts that came with my package.
Rubin was excellent. Great experience though would have like more for my trade in. Oh well
Great professionals and very knowledgeable of their jobs. Very customer oriented and always trying to keep you comfortable. I encourage everyone to visit this dealer they will treat you as part of the family.
If you are Muslim or of Arab descent (or look like you do), do not go to this Mazda dealership. I stopped by this center to ask for some information, and my mom, who wears a headscarf, came along with me. When we entered the dealership, Mr. Mansel was sitting at the front desk and was my first point of contact. I asked if he had any CX-30s available, to which he agreed to show me. As we walked outside to look at his inventory, my mom attempted to make some lighthearted small talk about how having children can ... Read More Google - Apr 25, 2026
They do not waste your time. Lack.of add ons and did not try to upsell.
They were attentive and informative during the process. Dewayne was a great listener and understood our automobile goals/needs. Thanks. A very sincere dealership to assist all customers.
Wonderful experience, without high pressure. Anthony was very patient, knowledgeable, professional and answered all my questions.
Great service and knowledgeable on the car I purchased. They answered every question I had thoroughly.
TL;DR - I do not recommend the service department anymore.
First, Joey C is incredible and I still recommend him.
However, the service department has driven off a cliff. I trusted DJ V in the service dept for years. Unfortunately he is not at the service desk anymore.
Bob B was my assigned service advisor, and he provided the worst customer service experience I’ve ever had. He took pictures from every angle around the vehicle while I waited at the service desk, which was no problem. I thought it was cool that there was a screen giving real ... Read More Google - Mar 24, 2026
No B,S. ,test drive , out the door price , deal made , under three hours at dealership
Walked in on a Saturday evening just to look around and ask questions. Left with a vehicle. I was unfamiliar with the Mazda Way. Now I know. Don't anticipate owning any other type of vehicle for a very, very long time.
I purchased a CX 70 from this dealership. It was a very smooth and pleasant experience. Mark Cooley was an absolute joy to work with. I couldn't recommend him enough!
Very professional and friendly. Great place to buy a vehicle. Will do business there again.
Everyone that I encountered was very courteous, professional, knowledgeable, understanding and patient throughout my wonderful experience.
Excellent staff. Very professional and efficient. Did not waste time, ran like clock work. Dealership very clean and organized.
From initial phone call to delivery of the truck to my house the entire staff was friendly and accommodating. They were friendly, helpful, and NOT pushy. They let me take my time to review and answered all my questions. Todd was able to assist with all my finance concerns with no pressure to choose one company or the other, Billy met me in the parking lot with the keys and finished up the deal with a text and phone call. Highly recommend this dealership and entire team! From Billy to the delivery team I say job well done!
I was very satisfied, Joey was quick with responses to any questions I had, I am happy with my purchase.
Easy, transparent, options Joey was a gentleman and seemed honest and understanding. The dealership was accommodating to allow me to test drive a car overnight so I could be sure I wanted to spend $52 thousand. Adam the finance guy was also helpful. He offered us two good options and explained the differneces.
Wouldn't buy a car from here, they are unwilling to negotiate. They will also try to lie about credit checks, approvals, interest rates, and reasoning they can not come down from MSRP.